Saturday, November 26, 2011

Virtual Travel Agency Anomaly

It has been reported tonight in TV Patrol, the anomaly behind Ensemble. Ensemble e-travel is a virtual travel agency that offers tour packages including airline tickets.

Four of its clients confirmed that they’ve booked tours to Boracay for about nine thousand plus. They got the ticket but they are very dismay. Being at pissed during their travel, they can’t find the hotel where they were staying. They’ve tried to call the agency but unfortunately they cannot contact them. They’ve mentioned that it’s not only the hassle but also the disappointment.

It’s a lesson learned for everybody to know first the company before making disclosure for any services they offered. Make it sure to check the hotel before going there. And the most important, check the background and existence of the company or travel agency. With that we can assure that we’re on the right track for having fun tours and safe travel.

5 comments:

  1. i was a costumer of ensemble. and i had no problem claiming and using the package i bought. I was a client too of other agencies and travel companies. I would say problems normally occur during booking and scheduling. What he can do is refund or reschedule or claim additional free service based on what happened to him. I think its unfair that we base an over all reputation of a company just by few complains that actually can be resolved. sino ba walang bad experience sa cebu pacific or sa pal or any hotel that over booked...

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  2. All i can say is maswerte ka lang at na accomodate ka ng ensemble..
    " complains that actually can be resolved??""
    paano ma reresolved kung ayaw nilang makipag communicate?? bumili kami ng boracay package nila.. hotel accommodation lang yon worth 7 thousand plus, napaka sipag nila mag reply when we were asking if available ang date na yun.. then after we bought the vouchers.. dedma na sila??? until now walang reply ni isa kung pano man lang ma rerefund yung pera... they dont even explain kung bakit hindi ma i book.. basta na lang hindi ka mag rereply? dedmahin mo na lang yung tao na kasi nakuha mo na pera nya.. yan ba ang hindi scam.... siguro totoo sila nung una until hindi na nila naisip nila mang scam na lang!!!

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  3. add ko lang iba ang "bad experience" sa na SCAM!
    kasi ni hindi pa nga namin na experience yung service nila! dahil hindi kami na i book na supposedly nung AUGUST 2011! so never mo sya masasabing bad experience sa service nila! na SCAM kame dahil up to now, dedma sila sa mga email about refund! wala ring contact number na matino. at ang nakaka loka pa dito.. my cousin tried emailing them kunwari interested customer at aba!!! ora mismo nag reply!!! so ibig sabihin na rereceive nila mga complaints ko at sinasadyang dedmahin! mga walang hiya yan.. MAG INGAT KAYO sa ENSEMBLE E-TRAVEL mga peeps!

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  4. Kindly view my second issue on Ensemble...

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  5. mahilig akong magtravel at ito na ang pinakaimpyernong travel na naranasan ko! sa buong buhay ko ngayon lang ako nagbigay ng negative feedback dahil sa sobran inis ko!!!

    unang una, agkabili ko ng voucher ang hirap nila makontak! sobrang hirap!!!

    2ND delay yung flight namin ng 5 hours, naadjust naman nila pero yung tour namin hindi naadjust!

    3 days 2 nights! yung 1st day puro byahe! pagdating pa namin sa isla wala daw yung service kaya napilitan kaming sumakay sa single na motor

    yung 2nd day walang kwentang island hopping! 2 isla sabi nung magtour pero 1 lang pinuntahan namin at pinagbabayad pa kami ng 650 pesos! e kasama dapat sa package yun!

    so yun walang nangyaring maganda! ito matindi nung pauwi na kami! stranded kami kasi ayaw bumyahe ng ferry... so tinawagan ko yung ensemble, lahaaaaaaaaaat ng number nila tinawagan ko. pero ano ginawa nila? ayaw kaming kausapin! angtindi talaga, pero may nakausap naman akong isa, at ang sabi sakin nakastate daw sa deal na hindi nila sagutin ang mga ganun. so sorry na lang daw! tapos nun hindi na namin makontak! in short, pinabayaan na kami sa isla na hindi namin alam kung saan na kami pupunta!

    maaga pa naman nun, mga 3pm p lng naman e 9pm ang flight namin, so kahit malakas ang alon, nagpump boat na lang kami worth 2000pesos ang binayaran lang naman namin, ni walang life vest o safety protection pero bahala na kasi iniisip namin need namin makabalik ng airport before 9pm! may nakausap pa kami habang nasa taxi na kami sa ppakiusapan daw nila yung zest air once nakarating kami sa airport na habol kami, text lang daw siya! nagpakilala pa na mike daw ang name nya.. so dumating kami ng airport ng 8:30pm! tinext namin at tinawagan yung mike at yung bingo! hindi na kami sinasagot, mukha kaming tangan nagmamakaawa sa airport na papasukin kami at bigyan ng ticket pero ayaw na talaga kami bigyan... at dumating ang point na lumipad na lang ang eroplano ng hindi kami nakasakay! in short ulit pinabayaan na kami ng mga makakapal ang mukhang tagaensemble na ito!

    so buti may natitira pa kong pera kaya bumili na lang ako ng ticket na ang alis ay linggo pa at nagrent ng hotel worth 1.6k! take note 2 days pa kaming maghintay dun dahil sa pinababayaan nila ang client nila pag stranded na daw... IN SHORT SORRY NA LANG KAMI AT WALA NA SILANG PAKIALAM SAMIN... ito pa matindi biglang nagtext na na naintindihan daw nila pakiramdam namin at ginawa daw nila ang best nila para maassist kami! sobrang kapal ng mukha! nasan ang assistance na sinasabi nila! grabe talaga ANGKAKAPAL NG MGA MUKHA NYO!!!

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